Job DescriptionReceives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.What is the prospect?Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.What will you do?The Agile Flex Operator is part of a dynamic team that will be trained to support numerous functions throughout Payment and Trade Operations (PTO), including:TradeWire PaymentsWire InvestigationsDay 2 DCP (Digital Check Processing) InvestigationsSettlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments CanadaSystem Monitoring: To ensure timely processing of Payments FilesWhat do you need to succeed?Must-haveHigh School EducationBe Flexible and AdaptableAttention to Detail (Accuracy)Time Management (Efficiency)Willingness to LearnNice to havePost-Secondary EducationKnowledge of RBC Products and ServicesExperience in Data Entry and CorrectionWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing,



and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work#LI-POSTJob SkillsAgile Methodology, Banking Products, Business, Change Management, Check Processing, Communication, Critical Thinking, Customer Service, Financial Settlements, Interpersonal Relationship Management, Operational Delivery, Payment Handling, Process Improvements, Processing, Time Management, Trade Operations, Wire TransferAdditional Job DetailsAddress:120 WESTERN PKY:BEDFORDCity:BedfordCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-09-14Application Deadline:2026-10-17Note** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

📌 Agile Flex Operator (Lakeside)
🏢 RBC
📍 Lakeside