Advance your career as an Experienced Product Support Engineer in Toronto, Ontario. This contract role focuses on troubleshooting, incident management, and system performance.

The Product Support

Engineer will be essential in maintaining production application stability and reliability.

Your responsibilities include managing incidents and changes following ITIL guidelines, participating in major incident calls, and supporting CI/CD initiatives. Collaborate with various teams to ensure seamless communication and resolution of technical problems. Key Responsibilities:
Monitor and troubleshoot production incidents efficiently
Lead incident management according to ITIL standards
Work closely with development and infrastructure teams
Engage in root cause analysis for major incidents
Document processes and create knowledge articles Requirements:
5–8 years’ experience in application support
Robust skills in Incident and Change Management
Proficient in monitoring tools like Control-M or GENEOS
Solid SQL skills and familiarity with Microsoft SQL Server
Knowledge of cloud technologies such as AWS or GCP Leverage your expertise in production and application support as a Product Support Engineer in Toronto.

📌 Experienced Product Support Engineer Toronto
🏢 Alquemy
📍 Toronto