Drive client success in the role of Customer Success Manager at MediaValet. Focus on relationship management and technology adoption during PST working hours.As a Customer Success Manager, you will partner with Account Managers to enhance clients' experiences and help them fully leverage our platform. This role involves tracking key metrics, developing personalized success plans, and providing product training to a diverse client base, all while ensuring proactive engagement and resolution of customer challenges.Key Responsibilities:Develop success strategies with Account Managers for clientsDefine and monitor success metrics to align with client goalsIdentify upsell opportunities based on client needsOffer continuous product training and guidanceAct as project manager for onboarding and migrationsRequirements:2-5 years in customer success or client service rolesProven experience managing a substantial portfolio of accountsExcellent relationship-building and strategic skillsCapable of translating technical concepts for clientsFamiliarity with platforms like DAM and API is beneficialSupport our clients' journeys and ensure they gain the most from MediaValet's offerings.

📌 Customer Success Manager Role At Mediavalet (Vancouver)
🏢 MediaValet
📍 Vancouver