Drive impactful contact centre operations at GreenShield as the Director, focusing on automation and enhanced customer interactions. Your strategic leadership will shape our digital-first approach. In this crucial role, you will report to the Vice President of Enterprise Service, leading initiatives to optimize team performance and stakeholder engagement.

Your experience in managing large frontline teams will be essential in ensuring high-quality service delivery. Collaborate effectively to steer complex changes and enhance operational efficiencies within our non-profit organization. Key Responsibilities:
Lead and develop managerial staff within the contact centre
Implement process improvements and AI solutions
Monitor and analyze service performance metrics




Engage with cross-functional teams for cohesive operations
Advocate for both customer and employee interests Requirements:
7+ years of progressive leadership experience
Solid knowledge in budget management and capacity planning
Ability to create and adapt long-term strategic plans
Experience in working with diverse teams and stakeholders
Proficiency in relevant technologies, like Microsoft Dynamics 365 Bring your extensive experience and passion for better health as you lead transformative initiatives at GreenShield.

📌 Director Of Enterprise Contact Centre Operations Windsor
🏢 Green Shield Canada (GSC)
📍 Windsor