Drive strategic customer satisfaction initiatives at Canadian Pacific Railway as the Director of Customer Experience in Winnipeg, Manitoba. Oversee comprehensive digital solutions enhancing customer engagement. In this full time role, you will collaborate with leadership to translate business goals into customer-focused strategies within the Customer Solutions division.

Responsibilities include managing both eBusiness and Onboarding teams while developing programs that improve customer data collection and insights. This is a prime prospect for strategic thinkers with a commitment to continuous improvement in customer experiences. Key Responsibilities:
Oversee the development of customer experience initiatives
Manage technology requirements and client experience metrics




Collaborate on strategic procedures across departments
Enhance data governance for long-term improvements
Lead high-performing teams to meet customer expectations Requirements:
Bachelor’s degree in engineering, computer science, or business administration
Minimum 10 years of experience leading customer experience teams
Knowledge of CPKC systems is advantageous
Proven ability to manage complex customer-facing programs
Robust track record in executive interactions and project completion Lead a team dedicated to empowering exceptional customer experiences at Canadian Pacific Railway.

📌 Director Customer Experience For Canadian Pacific Railway Winnipeg
🏢 Canada Job Bank
📍 Winnipeg