WHY WE WILL LOVE YOUCustomer‐focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)Skilled in applying Returns & Exchange policies with sound judgment, including exception handlingStrong communication and conflict‐resolution skills, able to explain policies clearly and professionallyDetail‐oriented, tech‐savvy, and effective in a rapid‐paced, high‐volume environmentA DAY IN YOUR LIFE WITH USAccurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelinesResolve customer inquiries and concerns through active listening, clear communication, and problem‐solvingCommunicate decisions confidently and empathetically to ensure a positive customer experienceProcess transactions accurately while maintaining inventory control and complianceStay informed on policy updates, product knowledge, and service performance targetsCollaborate with team members to support overall customer relations operationsWhy you will love usHere at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co‐workers.



We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co‐worker development. In addition, we offer a comprehensive Total Rewards package to all co‐workers including:Wellness days (in addition to your vacation days!)Extended health, dental, and vision coverage (for you and your family)RRSP with IKEA contribution matching optionsEligibility for our annual IKEA bonus incentive planFlexible spending accountLife insuranceMerchandise and restaurant discounts (plus free drinks and different healthy meal options in the co‐worker restaurant, where available)Parental leaveBereavement leaveEmployee assistance program (that helps you support your mental, physical, and financial wellbeing)P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-workerThe starting rate/ salary for this position is 21.88 CAD

📌 Exchange & Returns Co-Worker (Coquitlam)
🏢 IKEA
📍 Coquitlam