Position TypeFull-timeJob SummarySOMMAIRE DU POSTEAPTITUDESQUALIFICATIONS_____JOB SUMMARYThe Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is mainly responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed toensure issues are handled in a timely manner.The Customer Experience Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.RESPONSIBILITIESManage calls from customers, salespeople and end usersRespond to emails on customer inquiries, product information, order statuses and end user questionsAccurately enter and process customer orders in the ERP system in a timely mannerDevelop and maintain a knowledge base on evolving product offeringsProvide excellent quality customer service by building relationships with existing and business customersProactively resolve customer issuesSKILLSExcellent communication and interpersonal skillsStrong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlinesDemonstrate a strong commitment to customer serviceBe attentive to customer requestsAbility to effectively handle stressful situationsQUALIFICATIONSMinimum of 2 years customer service experienceCompetency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)Experience in working with an ERP system to manage and update relevant business data accuratelyExperience with working in a fast paced workplace, with time management skills and high level of organization.Area of InterestCustomer ExperienceAll AddressesundefinedAt PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.This commitment applies to all aspects of employment, including hiring, recruiting, promotion, termination, compensation, benefits, training, and development opportunities. We believe that a diverse team strengthens our global success and enriches our culture.EEO is the Law

📌 Spécialiste, Expérience Client / Customer Experience Specialist (Laval)
🏢 Protective Industrial Products
📍 Laval