Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full-time role focusing on hardware and software issues.As a key participant in Reena's IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.Key Responsibilities:Deliver courteous frontline support for technical issuesTroubleshoot laptops, printers, and network problemsEscalate support issues when necessaryManage tickets with the Service Desk softwareConduct hardware configurations and installationsRequirements:2 years college diploma in IT or a related field1–2 years experience in an IT Service Desk roleKnowledge of Active Directory and Microsoft ExchangeStrong problem-solving and communication skillsOngoing career development commitmentUtilize your IT expertise to enhance user experience at Reena in Thornhill.

📌 Tier 1 It Support Analyst Role (Vaughan)
🏢 Reena
📍 Vaughan