About Us

Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.

About the Role

We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator.

This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy workplace.

CA$38,000.00–CA$50,000.00 yearly

Full-time +1

Key Responsibilities
Answer incoming calls and assist customers in a qualified and friendly manner
Respond to emails in a timely and organized manner
Assist walk-in customers with inquiries and service requests
Schedule quotes, service calls, and installations
Prepare and follow up on quotes and work orders
Process orders, invoices, and payments
Coordinate with technicians, suppliers, and clients




Maintain accurate records in scheduling and job management systems
Assist in maintaining cleanliness of the office, lunchroom, and washroom areas

What We’re Looking For
Strong customer service skills and a positive attitude
Ability to multitask and stay organized in a fast-paced environment
Good problem-solving skills and sound judgment
Explicit and professional communication (written and verbal)
Reliable and able to follow through on tasks independently
Comfortable learning current systems and processes

Qualifications
Minimum high school diploma
Previous administrative or customer service experience preferred
Experience in construction, trades, or service industries is an asset
Proficient with computers, email, and basic office software

Additional Information
Occasional weekend work may be required

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