Date: Sep 1, 2026Location: CAN - Ontario, Canada, CABausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.Job Title: Bilingual Customer Service AssociateLocation: Vaughan Office (Hybrid Role - 2 days in office)Reports to: Manager, Customer ServiceResponsibilitiesCustomer Relationship, Order Management, and Sales Support (80%)Manage all order processing via email, fax,



and SAP with excellent accuracy and agilityEnsure orders are processed promptly and consistently by cut-offAct as a primary customer contact for all inquiriesMonitor and be available during assigned shift to cover phone queue to support all callers.Proactively engage customers to resolve issues in a timely mannerDeliver professional support to internal and external customersMonitor open queues to ensure timely processing and shippingCommunicate effectively with key stakeholdersUse appropriate judgment in upward communication regarding escalations, issues or operational concerns.Document all customer interactions and complaints accuratelyAnalyze billing, order, and inventory data to resolve issuesResolve issues and analyze root causes; recommend improvementsEnsure compliance with all procedures and regulatory standardsMaintain strong customer focus and sense of urgencyLearn and communicate product knowledge effectivelyBuild and maintain robust internal / external customer relationshipsHandle escalations calmly and effectively within guidelinesLeadership (10%)Encourage and foster a strong teamwork culture.Lead by example with a positive and professional demeanor.Demonstrate self-motivation and a proactive approach to work.Strong commitment to collaboration and with above and beyond mentality.Take ownership and accountability for responsibilities, outcomes, and delivering an exceptional customer experience.Compliance (10%)Understand and follow company policiesEnsure all transactions meet terms, policies,



and approval limitsUse sound judgment to ensure accuracy and customer satisfactionCollaborate across teams to resolve issues effectivelyDocument all account interactions and adjustments for auditsComplete and track follow-ups within service level expectationsAbility to interpret operational and contract documentsMeet performance standards for adherence, calls, and processingQualificationsA Degree or a college diploma from a reputable schoolA minimum of 3 years customer service experienceFrench/English bilingualism is requiredAbility to handle complex and heavy work volumeExcellent understanding of the customer service operationsExcellent verbal and written communication skillsStrong ability to identify, analyze and solve problemsExperience with SAP order management systemAlign with department goals and objectivesProficiency in MS Office: Outlook, Word, Excel, and PowerPointData analysis skills would be an assetKnowledge of Salesforce preferredKnowledge of the Ophthalmology or Healthcare business preferredFor Canada locations that require disclosure of compensation, the starting pay for this role is between $60,000.00 and $70,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.The masculine is used in this publication without prejudice for the sake of conciseness.Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

📌 Customer Service Associate I (Vaughan)
🏢 Worklane
📍 Vaughan