About the prospect The Senior Services Consultant guides the overall designanddelivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirementsandprovides oversightanddirection to team members. The Senior Services Consultant is considered an expert in HCM consulting with a strong SaaS technology foundationandhas been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customersandcan influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an activeandvisible leaderandenjoy coaching others.

What you'll get to do

Provide Consulting Services to Customers

Leads engagements that help prospectsandcustomers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reportingandanalytics.

Ensures a smooth knowledge transfer process to the Dayforce Implementation team

Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticalsandcomplexity.

Leads internalandexternal projectand/or design meetingsandprovide status on progress of consulting services activitiesanddeliverables

Conducts peer reviewsandother internal project quality assurance activities

Either leads a CS engagement for Organizational Readiness best practices or provides guidanceandinput in preparation for rollout of the Dayforce solution

Able to establish credibilityandrapport with internalandexternal stakeholders at all levels of organization; comfortable with executives

Is cool under pressure; often called on to lead difficult conversations with customers





Takes unpopular stance if necessaryandin the best interests of the customer/project

Able to engage with multiple projects & customers at the same time

Contribute to Internal Consulting Services Initiatives

Designanddocument solutionsandcontributes to a solutions repository

Document best practicesandshare with the Practice

Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)

Regularly participate in internal process improvement initiatives

Focus on Continuing Education

Contribute to internal knowledge share; review questionsandprovide feedback on a continuous basis

Participate in Continuing Education sessions; lead Consulting Services best practice sessions

Complete new release training on a timely basis; be fully versed on newand/or enhanced functionality in each product release

Mentor others on HCM best practice implementation of new product featuresandfunctionality

Provide Sales Support

Support the sales cycle through solution reviewandfeedbackandassistance with scopingandestimation

Participate in prospect discussions regarding solution overviewandimplementation considerations from a Consulting Services perspective.

SkillsandExperience we value

Bachelor's degree or equivalent experience

Master's degree or post graduate coursework an asset





Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure,andLeave Policies

Typically has 2 or more years of HCM implementation or relevant applications consulting experience

Solid experience in business process mapping, organization readiness,andtechnology enablement

Experience in change management an asset

Technical Skills Requirements

Has expert-level HR operations/business practicesandtechnology enablement experience.

Has advanced level HCM SaaS domainandimplementation experience

Dayforce product knowledge with an understanding of the critical interdependenciesanddata flow between all modules (desired).

Has a knack for simplifying complex technical or business requirementsandsolutions that often present setbacks for others

Proficient in Microsoft Office products

Deep understanding of different industriesandhow Dayforce implementation best practices apply to the customer’s business practices

Functional Skills Requirements

Excellent customer relationshipandbusiness acumen

Demonstrates full competence in business function

Ability to engage with multiple projects & customers at the same timeandmanage competing priorities

Excellent organization, communication,andcollaboration skills

Ability to leadandfacilitate customerandinternal workshopsandsessions

Ability to mentor junior consultants through peer reviewsandother QA activities

Acts as role model for Dayforce Cares

Ability to provide consulting services scopingandsolution guidance in the sales cycle

An abilityandwillingness to travel to customer sites as needed (up to 25%) is required

What would make you really stand out

English/French bilingual proficiency

Dayforce implementation experience

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📌 WFM Sr. Services Consultant (Toronto)
🏢 Dayforce
📍 Toronto