Step into a transformative leadership role as a Client Services Manager at CAAT. Focus on operational success and enhancing member experiences in our Member Care Centre. In this position, you will lead the daily activities of the Member Care Centre, ensuring operational effectiveness and high-level service delivery.

With your leadership skills, you will empower your team by fostering a client-focused setting. You’ll also leverage operational data for continuous improvements aligned with member feedback. Key Responsibilities:
Direct all aspects of call center operations
Utilize data to drive service enhancements
Mentor a high-performing service team
Address real-time operational and technical challenges
Establish and monitor key performance metrics Requirements:
Degree in Business Administration or equivalent
At least 8 years in pension administration
3 years leadership experience is essential
Expertise in client service operations
Proficient in Microsoft Office tools Harness your passion for client services and lead the charge at CAAT in delivering unparalleled member care.

📌 Client Services Leadership Role At Caat Toronto
🏢 CAAT Pension Plan
📍 Toronto