Drive client success and retention as a Mid-Market Account Manager at Dialogue. You will manage a portfolio of clients while ensuring engagement and building long-term relationships in a hybrid work setup.This role involves reporting to the Manager of Account Management and demands your expertise in client engagement strategies. You'll be responsible for assessing account health, proposing actions to enhance satisfaction, and managing upsell opportunities.
Your ability to connect with internal teams will be key in driving engagement initiatives and improving processes for client success.Key Responsibilities:Maintain and strengthen relationships with clientsProvide insights and proposals for account performanceExecute effective renewal strategies for client retentionOversee upsell and cross-sell initiativesContribute to process improvements within account managementRequirements:Minimum 2 years in account management or project managementDemonstrated success in building client relationshipsCapacity to lead projects with diverse stakeholdersExperience with Finance or HR is requiredFamiliarity with Salesforce or the insurance industry is a plusUtilize your account management skills to enhance partnerships and foster growth with Dialogue clients.