Elevate customer retention as the Group CRM & Loyalty Manager for Austin Group. Strategically lead CRM initiatives across GAZMAN, Perri Cutten, and Cable to enhance customer loyalty. This role will allow you to shape customer experiences by leading the development of CRM strategies tailored toward maximizing retention and lifetime value.

Your expertise in customer data and lifecycle marketing, along with solid collaboration with stakeholders, will be vital in driving significant business results. Key Responsibilities:
Design and implement CRM strategies across digital channels
Lead acquisition, retention, and re-engagement marketing efforts
Analyze customer insights to optimize overall campaign performance
Establish business cases that identify growth prospects
Collaborate closely with Marketing and eCommerce teams Requirements:
5+ years in a CRM leadership role, ideally in retail
Bachelor's degree in Marketing or relevant field
Deep knowledge of customer lifecycle programs
Demonstrated success in customer segmentation strategies
Excellent analytical and problem-solving skills Utilize your CRM leadership to foster loyalty at Austin Group.

📌 Austin Group Crm & Loyalty Strategy Manager Toronto
🏢 GAZMAN
📍 Toronto