Whistler Reception Services (WRS) operates multiple full-service front desks for privately owned and rental accommodation properties throughout Whistler. We are seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our team.This is an excellent opportunity for someone who enjoys working in a dynamic setting and wants to play a key role in a well-established local company.Position SummaryThis position supervises daily front desk and concierge operations across multiple accommodation properties, ensuring consistent guest and owner service standards. The role supports complex, high-volume guest services operations while also assisting with administrative and clerical accounting functions under the direction of management.The successful candidate will bring strong hospitality operations experience, excellent problem-solving skills, and the ability to coordinate multiple systems, properties, and service channels in a fast-paced tourism environment.Key ResponsibilitiesFront Desk & Concierge SupervisionSupervise daily front desk and concierge operations across guest and owner service functionsCoordinate staff schedules and shift coverage in collaboration with managementProvide operational direction, coaching, and support to front-line staffTrain staff on guest service standards, reservation systems,



and operational proceduresMonitor staff performance and ensure adherence to company service expectationsSupport onboarding and training of new employeesWork front desk and guest service shifts as operationally requiredGuest Services & Multi-Property CoordinationRespond to guest enquiries and resolve escalated service issues using established proceduresCoordinate guest bookings and activity arrangements with external service providersMaintain and update operational reference materials and guest service resourcesMonitor communication channels, including front desk and concierge inboxes, ensuring timely responsesSupport the smooth operation of reservation, key management, and front desk systems across multiple propertiesCoordinate maintenance or system issues and escalated operational concerns to management as requiredSupport consistent service delivery across multiple properties and stakeholder groupsOperational Reporting & AdministrationPrepare routine operational summaries and shift reports for management reviewMaintain accurate records of guest service activities, communications, and operational issuesCompile and organize operational data for internal tracking and reporting purposesDocument service issues and resolution outcomes to support operational continuityAssist with preparation of full-cycle owner statements for small HOA properties under management directionSupport bank and account reconciliations, owner invoicing, payment preparation, accounts payable, and financial reportingReconcile front desk transactions, guest payments,



and commission recordsMaintain accurate records of operational financial transactionsAssist bookkeeping staff with transaction tracking and reconciliation processesVerify accuracy of transactional postings and report discrepancies as requiredPrepare spreadsheets and administrative summaries for internal reporting purposesWhat We're Looking ForPositive attitude and strong work ethicExcellent organizational skills and attention to detailStrong written and verbal communication skillsAbility to prioritize workload and meet deadlinesStrong analytical and problem-solving abilitiesAbility to work independently and collaboratively within a teamProfessional customer service skills and experienceAdvanced knowledge of Microsoft Excel and Microsoft OfficeExperience with Sage, QuickBooks, or similar accounting softwareUnderstanding of hotel PMS systems and OTA platforms such as Airbnb and VRBOExperience & Qualifications3+ years of experience in a senior front-line or supervisory role within hospitality, tourism, or accommodation services5+ years of customer service experience in a high-volume environmentDemonstrated experience working with reservation systems and multi-property operationsStrong proficiency in Microsoft Excel and Microsoft Office applicationsExperience with accounting or property management systems considered an assetProven ability to supervise staff and maintain service standards across multiple service pointsWe thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Operations Supervisor (Canada)
🏢 Whistler Reception Services
📍 Canada