Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason Job ID #32227: Permit Intake Clerk Union: CUPE Local 5167 Job Description ID #: A14059 Close date: Wednesday October 7, 2026 Duration: (2) Permanent Full time, (2) Temporary Full-Time (up to 12 months) Vacancy type: This posting is for an existing vacancy Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted. SUMMARY OF DUTIES Reporting to the Supervisor, Customer Service & Office Operations, performs administrative duties associated with the operation of the Business Operations Section and clerical and front counter duties. GENERAL DUTIES Prepare and type various documents, reports, correspondence, forms, lists, records, memoranda, letters and legal documents from copy and dictated notes. Check and proofread letters and documents for accuracy. Complete the administrative portion of building permit applications from the public to ensure they are received, processed, and issued in a timely manner. Compile and prepare supporting documents for the Business Operations Section. Receive and answer inquiries in person, by telephone and email from public, staff,



elected officials and other departments regarding the status of Building Permit Applications Provide information as may be indicated by the inquiry and relay calls or messages to appropriate personnel when necessary. Provide front counter/reception duties as required, deal with requests and complaints. Inquiries can come in the form of in person and virtually though systems like virtual appointments, consults, and portal chat systems. Corresponding with internal and external stakeholders pertaining to Building Division matters. Input and retrieve data, process and distribute permit applications and plans to the Business Operations Section. Determine acceptance or refusal of building permit applications based on conformity with applicable legislation. Provide assistance to customers in relation to their building application. This will include troubleshooting such as helping the applicant navigate the online system by phone or email. Experience using online permit systems, Point of Sale (POS) terminals, and Laserfiche systems. Assist with the administrative portion of building permits which includes answering inquiries, performing calculations, and collecting development charges and other related fees. Input revenue received on Point of Sale (POS) terminal, issues receipt to client and forwards all application fees and billing information to accounting section, maintain tracking system and prepare forms for deposit to various accounts. Set up and maintain office filing system, such as correspondence, departmental records, forms and cards for the Section. Keep or retain general office records and reports. Input, manipulate and retrieve data and prepare status reports. Retrieve and print information from microfiche or electronic storage. Sort and distribute incoming mail and faxes, process outgoing mail for the Section. Take and transcribe minutes of meetings. Arrange and schedule meetings for managers and professional staff. Requisition and maintain office supplies, including processing invoices and forwarding for approval of

📌 Job Id 32227: Permit Intake Clerk (Hamilton)
🏢 Hamilton Insurance Group
📍 Hamilton