Are you energized by connecting with people and creating personalized experiences?Do you thrive in a sales setting where every interaction is an opportunity to inspire?If building strong client relationships and delivering exceptional service excites you, then Scenic Canada has an opportunity for you!The Opportunity:We are seeking a highly motivated Sales Specialist to join our dynamic Contact Centre team. In this role, you will be responsible for maximizing sales and revenue by converting active and qualified leads provided by the Scenic group, building and managing a personal client portfolio, and delivering exceptional service. You will play a key role in supporting the Canadian Sales team to convert market opportunities by identifying and upselling additional products to new and existing customers.Key Responsibilities:Manage stakeholder interactions across the following channels:Consumer EventsOutbound callsEmails leadsWeb form submissionsSystem-generated enquiriesThese interactions come from:Direct guestsInternal teams; andApproved third partiesAccurately identify travel requirements and offer tailored solutions that:Align with client needsMaximize company salesGenerate accurate air/land quotations and booking confirmations in a timely mannerClose sales and secure bookingsRecord all guest interactions with accuracy to support seamless follow-up and internal collaborationEnsure consistent follow-up on leads and report on conversion outcomesSubmit timesheets and administrative documentation regularly and on timeAssist and educate guests, clients, and internal team members on product offerings and proceduresFollow internal system processes accurately and maintain quality assurance standardsContribute feedback and suggestions for continuous improvementActively participate in team meetings, training sessions,



and company performance reviewsAttend and support consumer events and shows across Canada, as requiredRequirementsEssentialProven ability to qualify leads and close salesExperience in a customer service or sales environmentStrong verbal and written communication skillsActive listening, empathy, and solution-based sellingExcellent time management and self-motivationStrong attention to detail and ability to work under pressureComputer proficiency, particularly with CRM and Microsoft Office SuiteAbility to work independently and as part of a teamWillingness to travel for consumer eventsDesirableCertificate or diploma in tourism or hospitality2 years of experience in the travel industryDemonstrated sales consultation and presentation skillsWork Schedule & LocationMust be available to work shifts scheduled between 6:00 AM to 6:00 PM PST / 9:00 AM to 8:00 PM ESTThis position is open to applicants who are located and legally eligible to work in CanadaCandidates outside Vancouver's Lower Mainland will work remotelyCandidates within proximity of Vancouver will work in a hybrid model (office and remote)Why Choose Scenic Group?Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:Salary: $37,000-$40,000 per annum with a strong incentive/commission structure designed for confident salespeopleFour weeks vacationA generous health and wellness accountScenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.

📌 Sales Specialist (Vancouver)
🏢 Scenic Luxury Cruises & Tours
📍 Vancouver