Job Title: IT Service Management & Analytics SpecialistLocation: Montreal, QCWork Arrangement: Onsite (hybrid)Employment Type: ContractDuration: 12 MonthsDomain: BFSIPay Rate: CAD 55-60/hour IncorporatedApplication Deadline: Sep 30st, 2026SKILLS REQUIREDMandatory Skills:Strong experience in IT Service Management (ITSM), including Incident, Problem, Change, and Service Management processes.Hands-on experience with ServiceNow or other enterprise ITSM platforms.Strong analytical and critical-thinking skills with experience analyzing operational, service, and performance data.Proven ability to develop dashboards, KPIs, reports, and management-level operational insights.Proficient in Power BI, Excel, and other business intelligence and analytics tools.Solid project coordination, stakeholder management,



and organizational skills across multiple teams.Ability to collaborate effectively with technical, risk, control, audit, and business teams.Excellent communication and presentation skills, with experience using Microsoft 365 tools such as SharePoint and Teams.EEOC Compliance:We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 It Service Management & Analytics Specialist (Montreal)
🏢 Pacer Group
📍 Montreal