Transform the training landscape at IntouchCX as a Lead Training Facilitator. This role empowers you to craft and lead dynamic training sessions focused on customer service excellence and operational success.In this position, you will be responsible for creating and delivering curriculum tailored for new hires and existing employees. Engaging with various stakeholders, you will ensure that training materials align with current partner products and enhance team performance through cutting-edge techniques. Your leadership will help shape future Training Facilitators and ensure high standards are maintained.Key Responsibilities:Create effective training plans for team membersFacilitate engaging sessions, focusing on customer serviceMonitor and assess training effectiveness through feedbackInteract with partners to enhance training insightsProvide coaching to enhance team members' skillsRequirements:BS/BA in Education or equivalent experience preferred3+ years' experience in customer service or contact centersExpertise in training techniques and adult learning principlesExcellent communication and presentation skillsAbility to travel internationally as neededLead the charge in developing a knowledgeable workforce at IntouchCX!

📌 Lead Training Facilitator At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg