Client Service Advisor – Full-time, Permanent – Acton, ON Monday to Friday | 8:00 a.M. – 4:30 p.M. | 52 Futura Drive, Acton At Fraser Direct, excellent client service is about understanding what our clients need, taking ownership, solving problems, and delivering on our promise. As a Client Service Advisor , you are a key link between our clients and the teams behind the scenes. You own the day-to-day service for a defined group of clients, build trusted relationships, resolve issues, coordinate with Warehouse Operations and Logistics, and keep commitments moving until the job is done. You have the independence to handle many situations yourself, along with the judgment to know when an issue needs support from a more senior team member. You also see the bigger picture and act as an important link between clients and the Warehouse Operations and Logistics teams. This is a role for someone who takes ownership, enjoys solving problems, pays attention to the details, and likes working with people across the business. What You’ll Do Build Strong Client Relationships Build a strong understanding of your clients,



their requirements, priorities, and service expectations. Respond to questions and requests promptly, professionally, and with ownership from start to finish. Resolve issues such as short shipments, incorrect goods, pricing errors, and other service concerns. Coordinate client projects and make sure requirements, timelines, and responsibilities are clear. Provide guidance on client reporting tools and follow client-specific procedures and requirements. Look for ways to improve the client experience and bring practical ideas forward. Drive Great Service Coordinate inbound and outbound shipment requirements with Warehouse Operations and Transportation. Issue work orders and make sure the Warehouse has the information needed to get the job done right. Maintain accurate client information, reporting, compliance data, and documentation. Complete month-end billing and other administrative requirements accurately and on time. Review

📌 Client Service Advisor – Full-Time, Permanent – Acton, On
🏢 Fraser Direct Distribution Services
📍 Acton