Make a difference at Manulife Bank's Bilingual Customer Support team. This hybrid position combines office collaboration and remote work to provide outstanding service in both French and English.In the capacity of a Bilingual Customer Support representative, you will cater to clients' needs by delivering exceptional service through various communication methods. Your role involves addressing inquiries efficiently while utilizing technical tools for accurate documentation. Building trusting relationships will be central to ensuring customer satisfaction and loyalty.Key Responsibilities:Assist policyholders and partners in French and EnglishHandle diverse customer inquiries through calls, chat,



emailUtilize software for exact documentation of interactionsBuild relationships with empathy and emotional intelligenceKeep abreast of products and service standardsRequirements:Bilingual proficiency in French and EnglishExperience in a customer service settingCall center experience preferred, ideally in financial sectorsStrong technical skills to manage multiple systemsAbility to collaborate with teams for complex issue resolutionSupport and empower customers at Manulife Bank, using your bilingual skills to enhance their service experience.

📌 Bilingual Customer Support At Manulife Bank (Montreal)
🏢 Manulife Insurance Malaysia
📍 Montreal