Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.IntroductionRobertson is seeking a skilled IT Analyst IV - Technical Support to join our client in support of an existing vacancy.Contract DetailsContract Period: 12 months with potential to extend or convertPay Rate: Starting form $32 per hourLocation: Mississauga, ONLocation Type: HybridBusiness Hours: Monday-Friday, 7:00 AM- 3:00 PM/ 11:00 AM-7:00 PM/ 9:00 AM - 5:00 PM(Rotational)Job ResponsibilitiesCoordination and execution of the Change Management process daily, providing both process and client supportServe as a subject matter expert on IT Service Management Change Management process and toolChair / manage various Technology Change Management related meetingsReview submitted Change requests for completeness, integrity and compliance with process requirements, evaluate risk and impact associated with submitted ChangesWork with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements.



Facilitate scheduled and adhoc process training with stakeholdersUpdates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teamsDrive process and organizational maturity as it pertains to IT Service resolution activities Management and ITILFacilitation of collision mitigation and conflictFacilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change successOperational and relational integration with other IT processes and teams (Incident, Problem, Configuration)Experience & Qualification RequirementsPost secondary degree required5 years in IT process management experience requiredService NowMS officeITIl VExperience reviewing technical documentationAsset management experienceEnterprise Operations workplace experienceKnowledge of IT change management and ITIL methods and proceduresFI experienceRobertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

📌 It Analyst Iv - Technical Support (Mississauga)
🏢 RobertsonLtd.
📍 Mississauga