Job Description Level 3 Job Description * Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management. * Build extensive business and application knowledge required for supporting client-facing applications. * Diagnose and resolve application issues to ensure optimal performance and usability. * Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact. * Provide root cause analysis with recommendations for improvements. * Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions. * Interface with clients and other technology teams to provide governance and control around the production environment. * Manage / Drive outage calls and significant incidents; coordinate communications within an setting. * Act as a primary escalation/communication point between Application development teams and Business Units.

Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

📌 Production Support Specialist (Montreal)
🏢 Alltech Consulting Services
📍 Montreal