TLC Solutions – Systems Administrator (Service) PostingAbout TLC SolutionsTLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.We offer a complete IT solution to small and medium sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third party vendors to ensure the job gets done correctly.United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy.About the opportunity:Office Location: Langley, BCHours: Monday - Friday 8am -5pmThe Systems Administrator is a frontline technical support person that resolves Tier 2 support issues and mentors less senior team members. Thedailyworkloadis determined by the support requests from our clients. Some requests can be resolvedremotely,and some will requireyouto go onsite and meet with the client directly.Our ideal candidate has a passion for IT and is experienced in the Managed Service Provider Industry. They are great at communicating professionally with both clients and internal personnel. They possess expertise in Windows Server, networking, and Microsoft 365, typically only requiring assistance in overcoming non-technical roadblocks. They foster a collaborative environment by promoting open communication, offering guidance,



and supporting the growth and effectiveness of junior team members.ESSENTIAL RESPONSIBILITIESResolve Tier 2 support issues such as requests for support of hardware, software and communication devicesInvestigate alerts, user issues and other requests for supportSetup current hardware such as network infrastructure, camera systems, server builds, phone systemsMonitor all client issues and system faults, identifying trends and patterns and make recommendations to relevant team members, covering both technology and internal processesEnsure that all work is carried out and documented in accordance with existing standards, methods and proceduresUse any opportunity to inform and educate users on best practices with regards to existing technology, create educational and support materialsPerform client assessments for potential new clients on their current infrastructureResearch and seek software updates, settings, configuration, known issues, new solutions in order to aid in problem resolutionConduct onsite service trips as required; some travel will be requiredProvide exceptional customer service to all clients and potential clientsPrioritize tickets based on severity and impactParticipate in various projects, as assignedContinuous improvement of self through workshops, certifications, job shadows etc.Coach co-workers through training,



shadowing, and advice on a daily basis.QUALIFICATIONS AND EXPERIENCE4+ Years IT support or education or combination of bothNetwork +, CCNA, CompTIA (A+, Net+, Sec+), Microsoft Certs such as AZ-104, MS-102, AZ-900, MS-900 are an assetContains at least 1 of these skill categories ; Strong Networking experience with any of Fortigate, Aruba, Meraki, Net Gate, Palo Alto, JuniperStrong Microsoft 365 experience in Exchange Online, SharePoint Online, Entra, Endpoint ManagerStrong Windows Server 2008-2022, Active Directory and Remote Desktop Service2 Year customer serviceAbility to adhere to SLAs and KPI GoalsClass 5 Driver's license w 3yrs experienceSuccessful completion of Criminal Background CheckCurrently lives in BCLegally allowed to work in CanadaAbility to come to the office and go to client sites at irregular intervalsClean driving record and ability to produce a drivers abstract and claims history letterWHAT WE OFFERRRSP matching (3%) programSocial committee/events and a commitment to our People & CultureStrong benefits package for all employees working > 20 hours, including critical illness, medical, dental, orthodontics, and moreCareer growth potential as we scale the businessProfessional development support including tuition reimbursementChannels to 'give back' to our local communitiesNEXT STEPSAt TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you

📌 Systems Administrator (Service) (Langley)
🏢 TLC Solutions
📍 Langley