Join MNP Digital as a Field Services Analyst and elevate client support! This role focuses on addressing technical concerns, offering both remote and onsite assistance to serve our diverse clientele.As a Field Services Analyst, your primary focus will be resolving Tier 1, 2, and 3 incidents while maintaining compliance with service standards. Situated in Burlington or Mississauga, your role ensures effective communication and swift problem resolution. Support your growth opportunities alongside industry leaders committed to your development.Key Responsibilities:Represent MNP Digital with core company valuesRespond to and resolve complex client issuesDeliver strong service via multiple channelsLog all interactions accurately for trackingCollaborate with teams to ensure fast resolutionsRequirements:Minimum of 5 years IT Call Centre experienceTechnical diploma or equivalent certified backgroundIntermediate expertise in MS 365 and NetworkingFamiliarity with Windows Operating SystemsCertification in ITIL v4 Foundations neededBring your IT problem-solving skills and customer focus to MNP Digital, where your impact can thrive.

📌 Mnp Digital Field Services Analyst (Burlington)
🏢 Socket.dev
📍 Burlington