Dental Receptionist / Front Desk Administrator

Nanaimo Smiles & Ladysmith Smiles | Vancouver Island, BC

Pay: $21–$29 per hour, based on relevant experience and qualifications

Full time and part time opportunities | In person

We are particularly interested in full-time applicants and candidates available on Saturdays.

About the Role

Do you enjoy helping people, keeping things organised and seeing tasks through?

We are looking for a dependable Front Desk Administrator who enjoys patient contact and takes pride in accurate, thoughtful work. You will welcome patients, answer calls, help coordinate appointments and keep information and follow-up organised.

Our clinics are busy. You may be helping a patient at reception, responding to a scheduling change and keeping track of a message that needs a callback. This role suits someone who can prioritise, communicate clearly and involve the right colleague when help is needed.

Dental experience is welcome, but it is not required. We also welcome exceptional administrators from other backgrounds, particularly medical and veterinary practices.

About Us Van Isle Smiles brings together Nanaimo Smiles and Ladysmith Smiles, two modern dental clinics privately owned by Dr. Nadia Stymiest, who works alongside our clinical team.

We aim to make dental care welcoming, respectful and accessible. That starts with how we greet people, explain their next steps and respond when they need help. We take our work seriously while making room for humour, different personalities and learning something current.

What You Will Do

- Welcome patients and help them feel comfortable and informed.
- Answer calls and messages, respond to routine questions and ensure follow-up reaches the right person.
- Book and confirm appointments, manage changes and work with our scheduling and clinical teams.
- Keep patient information, records and administrative notes accurate and up to date.
- Help patients understand routine payment and insurance processes within your training.
- Support payment collection,



billing and account-related tasks according to assigned responsibilities and established procedures.
- Coordinate with scheduling, treatment and billing colleagues when a question needs their expertise.
- Protect patient confidentiality and handle sensitive conversations with care.
- Keep track of outstanding tasks and communicate clearly during handovers.
- Contribute to an organised reception area and help colleagues with day-to-day administrative work.

What You Bring

- Excellent administrative skills, attention to detail and reliable follow-through.
- A warm, professional manner with patients and colleagues.
- The ability to prioritise competing requests and stay organised when interrupted.
- Clear verbal and written communication.
- Confidence using computers, keeping accurate records and learning new systems.
- Good judgment about what you can handle independently and when to ask for help.
- Reliability, punctuality and a willingness to learn.

You do not need to be the loudest personality in the room. Kindness, competence and consistency matter here.

Experience We Value

Experience in a dental, medical or veterinary practice is especially welcome. We also value:

- Knowledge of dental or medical insurance.
- Experience with billing, payments or accounts receivable.
- Familiarity with medical or dental terminology and procedures.
- Experience managing appointments and communicating with patients or clients.
- Experience using practice management software, including Open Dental.

These are assets, not requirements you must meet in full. If you bring exceptional administrative skills from another setting, we encourage you to apply.



We will teach you our practice’s systems and workflows.

What We Offer

- Pay of $21–$29 per hour, based on relevant experience and qualifications.
- Training in our systems, procedures and assigned responsibilities.
- Opportunities to develop your administrative and healthcare knowledge.
- Modern clinics and a role with meaningful daily patient contact.
- Full-time and part-time opportunities, with scheduling flexibility where coverage allows.
- Benefits including extended health care, dental care, vision care, life insurance and paid time off, subject to eligibility and plan terms.
- On-site parking and team events.
- Relocation assistance may be available for a suitable candidate.

We will discuss the proposed schedule, clinic assignment, any work across both locations and applicable benefits during the hiring process.

What Success Looks Like

Patients feel welcomed and know their next steps. Calls and messages receive follow-up. Appointments and records are accurate. Colleagues receive clear information, and outstanding tasks are completed or handed over properly.

How to Apply

Apply through Indeed with your résumé and a short introduction explaining why this role interests you.

Please include:

- Your experience managing a busy reception desk or administrative workload.
- Any dental, medical, veterinary, insurance or billing experience.
- Your preferred location and availability, including Saturdays.
- Whether you are seeking full-time or part-time work.

You are also welcome to share what you enjoy outside work.

We welcome applicants from diverse backgrounds and provide accommodations during the application and interview process. To request an accommodation, contact [email protected].

Pay: $21.00-$29.00 per hour

Expected hours: No more than 40.0 per week

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Vision care

Work Location: In person

📌 Administrative Assistant (Nanaimo)
🏢 Ladysmith Smiles and Nanaimo Smiles
📍 Nanaimo