Audi Edmonton North is looking for an experienced Lead Service Technician to join our growing Service Department.In this position, you'll play an important role in supporting the day-to-day operations of the shop and helping the technician team succeed. You'll use your technical knowledge and diagnostic skills to identify and resolve complex vehicle concerns, complete repairs to a high standard, and ensure all work meets manufacturer and dealership requirements.The ideal candidate is a skilled technician who takes pride in their work and is comfortable sharing their knowledge with others. You'll help guide and support fellow technicians, contribute to a team-oriented shop environment, and help maintain high standards for efficiency, safety, and workmanship.If you're passionate about automotive technology, enjoy solving challenging technical problems, and take pride in delivering quality results, this is an excellent opportunity to continue developing your career with Audi.A Day in the LifeLead, mentor, and support a team of technicians to achieve productivity, quality, and customer satisfaction goalsPerform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standardsServe as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concernsReview and support technician repair plans to ensure accurate diagnoses and efficient repair processesMonitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectationsConduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standardsWork closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion timesAssist in training, coaching, and developing technicians, apprentices,



and new team membersPerform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenanceConduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customersCoordinate with the Parts Department to ensure timely procurement and availability of required partsSupport warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirementsMaintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologiesPromote and enforce safe work practices, company policies, and dealership proceduresMaintain a clean, safe, and organized shop environmentEnsure a high degree of confidentiality with company and customer informationFoster a positive, collaborative, and accountable team culture within the service departmentWhat We're Looking ForAutomotive Service Technician Red Seal Certification is requiredMinimum 5+ years of automotive dealership technician experience requiredPrevious experience as an Audi or Volkswagen Lead Technician, Shop Foreman, or Senior Technician is preferredStrong leadership, coaching, and team development skillsAdvanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systemsStrong understanding of manufacturer repair procedures, warranty requirements,



and dealership operationsExcellent communication and interpersonal skills with the ability to work effectively across departmentsProven ability to prioritize workloads and manage multiple competing demands in a rapid-paced environmentStrong attention to detail and commitment to repair quality and customer satisfactionProficient with dealership management systems, manufacturer service platforms, and diagnostic equipmentA valid Driver's License and satisfactory Driver's Abstract are requiredAble to operate both manual and automatic transmission vehiclesReliable, punctual, and dependableAbility to work independently while supporting overall team successWorking ConditionsAbility to work in an automotive dealership service department environmentIndoor automotive shop with multiple service bays and specialized diagnostic equipmentExposure to noise (engines, air tools), fumes (exhaust, solvents), and dustWork performed around moving vehicles, hoists, and heavy equipmentFrequent standing, walking, bending, lifting, and reaching throughout the workdayAbility to regularly lift up to 60 poundsTemperature can vary throughout the year despite heating and ventilation systemsWhat We OfferCompetitive compensation packageComprehensive benefits package, including health, dental, and insurance coverageManufacturer-sponsored training and certification opportunitiesCareer growth and advancement opportunities within a growing dealership groupAccess to exclusive corporate discount programsRecognition and rewards programsModern facility with advanced diagnostic tools and equipmentA outstanding team atmosphere and a positive, supportive working environmentThis role requires successful candidates to submit a satisfactory Driver's Abstract.We thank all applicants for their interest; however, only those selected for interviews will be contacted.We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Lead Automotive Technician - Audi Edmonton North
🏢 The Jim Pattison Auto Group
📍 Edmonton