Program Assistant - (Casual)Number of Positions: MultipleCompetition Number: C178Location: Phoenix Center (Main Campus)Position Status: Casual (On Call)Reports to: Program ManagerCompensation: (Grid 21) $29.76 - $31.64Job SummaryThe Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day‐to‐day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre‐established care schedules. Works to ensure a safe, well‐maintained, and healthy environment.ResponsibilitiesClient ServicesProvides feedback and input regarding clients' needs, performance, and progressAssists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by demonstrating and modeling appropriate actionsAdministers medication to clients and provides medication reminders, in accordance with established policyParticipates in and oversees various client‐focused social and recreational activitiesIdentifies available social, economic, recreational, and educational services and resources in the community that will meet clients' needs and provides clients with related informationAssists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toiletingAccompanies clients on outings such as appointments, shopping, and leisure activitiesCompletes and maintains related records and documentation such as statistics, progress reports, and daily logsReceives client feedback, inquiries and complaints, and responds as requiredPerforms housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundryDebriefs with incoming shifts to ensure detailed transfer of information (e.G., concerns)Supports a safe, well‐maintained and healthy building environmentConducts regular rounds of the facility as scheduled throughout shiftsProvides direction to volunteers as requiredPerforms other related duties as assignedQualificationsGrade 12Certificate in Community Social Service1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredSatisfactory completion of Nonviolent Crisis Intervention (NVCI)First Aid 1 and current CPR certificate is requiredSkills & KnowledgeKnowledge of Windows, Microsoft Word, Excel, and database management systemsKnowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring systemHigh level of integrity and dependability with a strong sense of urgency and results‐orientationStrong problem‐solving, analytical, and creative skills with the ability to exercise sound judgment and make decisions based on accurate and timely analysisStrong interpersonal skills and ability to communicate effectively in writing and verballyDemonstrated commitment to the social sector with a passion for the organization's mission is essentialCompetenciesApproach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self‐improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high‐quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision‐MakingModels independent thinking and creativityDemonstrates effective problem‐solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others' viewsPersonal LeadershipModels the organization's core values of social justice, teamwork, social innovation, and strength‐based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an setting of openness,



and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successPeople LeadershipTakes responsibility for the success of the organizationInspires, motivates and influences others in the organizationActs as an ambassador of the organization, promoting the values and missionDemonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equityPeople ManagementDisplays interest, concern and respect for staff and their developmentEstablishes clear roles, responsibilities, priorities and performance targets for staffMotivates, develops and retains a talented, high‐performing teamGives recognition and acknowledgement to staff for their achievementsTask LeadershipAble to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unitMakes clear, consistent, transparent and timely decisionsDisplays effectiveness, assertiveness and persistence in the pursuit of program goalsAble to identify gaps in knowledge or capacity and seek the appropriate support and or resourcesTask ManagementStrives for high‐quality performance and takes initiative to seek improvement in outputs and efficienciesDelegates appropriately to fully utilize staff to accomplish program goalsCreates a sense of accountability for resultsOversees and manages the organization's resources, including ensuring sound financial managementClosing DetailsClosing Date: Internal applications will be accepted until July 13th, 2026, 04:00 pm.All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

📌 Program Assistant - (Casual) (Surrey)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 Surrey