Donut Monster is a specialty donut producer that makes fresh, from-scratch donuts at our shop on Locke Street in Hamilton. We are looking for a Cafe Shift Supervisor to join our leadership team.

The Cafe Shift

Supervisor will oversee staff on the floor and maintain cafe cleanliness/order, perform EOD duties, contribute feedback to performance reviews, assist in inventory management, and generally help run the day-to-day operations of our shop, and have input on our seasonal drinks menu.

The Shift

Supervisor also serves customers, prepares beverages, packs donuts, and prepares hot menu items, as well as any other duties that may arise. The ideal candidate will have meaningful experience in a supervisory or management role and holds a valid food handlers certificate.

This is a full-time position, 4-5 days a week, 34-40 hours. The successful candidate will be expected to be flexible to help occasionally cover vacations and call ins, emergencies, or other major events, but generally can expect a consistent schedule, with one weekend day off per week.

Hourly wage starts at $18.95, plus tips (averaging 3.00-5.00 an hour), with potential increase upon first six month review. We also offer access to a comprehensive benefits plan after successful completion of the probationary period.

Responsibilities

- Is a champion of the company culture in interactions with customers, vendors, and colleagues.
- Supervises staff on shift, i.e. running breaks and assigning tasks, responding to and resolving customer issues, training staff, ensuring compliance with all policies, and performing EOD cash outs.
- Politely and professionally serves customers, setting a high expectation for customer service for other staff.




- Provide feedback on staff performance to upper management, and deliver corrective action for minor and moderate infractions as necessary.
- Proactively trains staff to maintain and uphold all company policies and ensure quality of service.
- Works with bakery and fellow supervisors to ensure necessary ingredients for any FOH drinks are ordered and/or prepared, as well as ensuring that quantities are monitored and maintained throughout the week by baristas.
- Work with the team to develop seasonal drink specials and provide training to staff on methods.

Skills
- Excellent communication skills and enthusiasm for providing instruction and constructive feedback.
- Ability to keep a calm, mature, professional demeanour
- Proactive approach to problem-solving and staff management
- A high degree of ethics and focus on customer service and relationships
- Excellent time management skills and ability to self-direct when necessary
- High level of organization
- Adaptability and the ability to creatively troubleshoot difficult situations
- Superior leadership capabilities; ability to work well within groups
- Experience as a barista is an asset.
- Knowledge of Square is an asset.
- Holding a valid food handlers certificate is an asset.

Advantages
- Flexible working hours
- Employee benefit plan
- Employee discounts

Job Types: Permanent, Full-time Pay: From $18.95 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount
- Vision care

Flexible language requirement:
- French not required

Application question(s):
- Are you available on weekends?
- Describe your management style
- Please describe your experience in third wave coffee, if any

Experience:
- supervisory: 1 year (required)

Work Location: In person

📌 Cafe Shift Supervisor (Canada)
🏢 Donut Monster
📍 Canada