Join as a Shopify Shop App Agent Annotator, working remotely approximately 5 hours weekly. Focus on evaluating shopper interactions and categorizing issues to improve overall customer satisfaction.
This contract role emphasizes identifying and tagging concerns observed in shopper-agent exchanges. Candidates should possess rule discipline, intuitive analysis skills, and a comfort level in navigating ambiguity. Familiarity with e-commerce systems will enhance your contributions.
Key Responsibilities:
• Review shopper-agent conversation traces systematically
• Tag issues with exact primary and secondary classifications
• Write concise comments on interactions and issues
• Ensure consistency in tagging through independent work
• Manage uncertainty effectively during evaluations
Requirements:
• Proven discipline in applying defined taxonomies
• Ability to analyze structured data effectively
• Experience handling ambiguities in evaluations
• Fluency in e-commerce is advantageous
• Prior annotation or evaluation work experience
Utilize your analytical talents to transform shopper experiences in this remote Shopify role.
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📌 Shop App Agent Annotator (Remote) (Vancouver)
🏢 Neptune Retail Solutions
📍 Vancouver