Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You'll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires.



Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.Key Responsibilities:Direct a Customer Care team committed to operational excellenceAnalyze performance data and service quality indicatorsFacilitate a supportive environment through coaching and feedbackSet and manage team and individual goals strategicallyCreate comprehensive reports to track support performanceRequirements:Minimum 4 years in a customer support environmentAt least 2 years of people management experienceExperience with process improvements and team change managementStrong communication capabilities for diverse audiencesProficiency with Intercom, JIRA, and related platformsLead change and customer success in ZayZoon's cutting-edge Customer Care operation.

📌 Lead Customer Care Team With Zayzoon (Montreal)
🏢 Socket.dev
📍 Montreal