Attendance Hybrid Job number 35617 Category Senior Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 28-Sep-2026 Area(s) of interest: Wealth management, Operations Location(s): Toronto A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations.

As a senior individual contributor, you will leverage your expertise to manage complex operational activities, resolve issues, strengthen controls, and support the continued growth and transformation of our business.

In this role, you will leverage your expertise in custody operations, securities processing, cash management, settlements, ETF-related operations and asset servicing to support clients, investigate issues, and deliver timely solutions.

Your Role Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.

Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.

Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.

Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.

Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.

Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.

Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.

Participate in testing, implementation, and operational readiness activities for new products, services,



and technology solutions.

Your Team As part of the Custody Operations sector, you will join a team recognized for its operational excellence, strong risk culture, and commitment to continuous improvement.

You will work alongside experienced operations professionals supporting institutional custody and investment management activities across Canada.

While the title is Manager, this is a hands-on operational leadership role without direct people management responsibilities.

Success in this position comes from operational expertise, ownership, sound judgment, and the ability to influence outcomes through collaboration and subject matter knowledge.

We offer a flexible hybrid work environment that supports both professional success and personal well-being.

Requirements Bachelors degree in Finance, Business Administration, Accounting, Economics, or a related discipline.

Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.

Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.

Solid understanding of the investment operations lifecycle, securities processing, corporate actions, and custody services.

Experience participating in operational transformation, process improvement, or automation initiatives.

Experience investigating complex operational incidents, identifying root causes,



and implementing sustainable solutions.

Languages: English Skills Press space or enter keys to toggle section visibility Process Optimization Teamwork Detail-oriented Initiative Learning Agility Resiliency Rigor Your benefits In addition to competitive compensation, upon hiring youll be eligible for a wide range of flexible advantages to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.

We value employees ideas.

Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment Were a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

Our mission is to have a positive impact on peoples lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources.

If you require accommodations, feel free to let us know during our initial conversations.

We welcome all candidates! What can you bring to our team? Join us! Une carrire en tant que Conseiller

As a Senior Legal Advisor in the Legal

📌 Manager Custody Operations & Controls (Hybrid) (Toronto)
🏢 National Bank
📍 Toronto