Drive customer engagement as a Senior Customer Success Manager at Hootsuite. This bilingual role supports clients in maximizing their impact on social media.You'll manage relationships with high-value businesses, ensuring they achieve their goals through Hootsuite's suite of tools. Your direct involvement will include onboarding, strategy development, and consistent engagement with multiple stakeholders. Focused on enhancing user adoption and overall satisfaction, your expertise in social media will be pivotal in this role.Key Responsibilities:Cultivate relationships with high-value clientsDeliver tailored strategies for social media useLead onboarding and execution of Mutual Account PlansConduct workshops to increase customer engagementCollaborate cross-functionally for account strategiesRequirements:Significant customer account management experienceIn-depth knowledge of social media applicationsExcellent problem-solving and communication skillsAbility to influence and advocate for customer needsCommitment to achieving quarterly success metricsWork with Hootsuite to ensure clients excel in their social media strategies, focusing on their unique needs.

📌 Hootsuite Senior Customer Success Specialist (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Hootsuite
📍 Riviere-des-Prairies—Pointe-aux-Trembles