Mindfield along with it’s clients across Canada is reimagining education technologies for it’s clients. Helping to create learning experience that bridges participants with their next career opportunity using open source platforms and the best of human and agentic workflows.

The Operations Specialist will report to the Manager of learning platforms customer success. This is a role that is AI-forward and will be of interest to one who is keen to deliver customer outcomes and improving efficiency and scale of workflows that directly contribute to customer success.

Customer Support Channel Coverage Define the customer experience by being the voice and advocate of every customer inquiry
Be available atleast between 9:00am – 1:00pm Eastern

Setup Staging Environment
Orchestrate/Execute Testing in Staging
Remediate any Testing issues
Update the Deployment Plan
Overnight Deployments – 9pm – 12am Eastern
Learning Platform Upgrade Playbook Prep Setup Research Environment (mock production)
Create scenarios for all our supported themes & plugins
Experiment with Upgrades versions
Experiment with any required Remediations
Create current Deployment Script / Runbook

Implementation Consultant for new Clients Help clients achieve their learning outcomes by setting up new environments




Triage and address issues as they arise
Create a strong implementaiton foundation for on-going customer support

Be a key team member in creating a course that teaches professionals to operate as departments in a post-AI workforce
Leverage and experiement with a variety of AI tools and models to redefine cutting edge workflows
Take insights from research and encapsulate them within learning artifacts for wide dissementaiton across our client ecosystem

Preference for professionals who are:

-Have previous experience with a Learning Management System i.e. Moodle, Blackbaud, Canvas
-Looking for an AI resilient role, we believe in the dignity of work and are committed to team members who are adaptive and outcome-focused
-Intellectual and spiritually curious and see work as a place to experience growth and impactful life moments

Mindfield has been in the Edtech space for over 20 years, and is on a journey to integrating work and faith for flourising of our company, team, and overall community context we oeprate in. We believe the Biblical worldview both inspires and sustains high performance in a rapidly evolve technology and artifilicial intelligence driven ecosystem.

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📌 LMS Operations Coordinator (Manitoba)
🏢 Mindfield Consulting
📍 Manitoba