Drive innovation as a Salesforce Business Analyst within Manulife's Canadian Segment Operations Excellence Team. Thrive in a hybrid work environment focused on enhancing customer service through technology.This role is central to implementing systems that streamline operations and improve user experiences. You will analyze functional requirements, document processes, resolve business issues, and support agile initiatives within Salesforce. Your contributions will have a direct impact on service delivery for internal and external clients as you work in a dynamic team setting.Key Responsibilities:Collaborate with teams to implement Salesforce solutionsDocument and analyze business requirements and user storiesConduct business acceptance testing to ensure qualityRecommend solutions based on impact assessmentsAssist in training and developing junior analystsRequirements:5+ years of business analysis experienceProficiency in Salesforce Service CloudStrong analytical and communication skillsFamiliarity with project management practicesExperience in operations or contact centersLeverage your expertise in Salesforce to enhance business solutions at Manulife.

📌 Salesforce Business Analyst Role (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality