Join Indigo as a Customer Experience Leader, where you'll cultivate a customer-centric culture enriched by diverse literature and community involvement. Drive engagement while leading your team to success.This position focuses on leading customer experience initiatives, ensuring that staff deliver high-quality service and contribute to team successes. You'll utilize customer insights to refine strategies and enhance satisfaction levels while maintaining compliance with all processes and standards.Key Responsibilities:Direct execution of customer experience priorities across the storeEmbed the R.E.A.D. customer service model through leadershipFoster daily communication regarding business and service expectationsDevelop customer service representatives to improve interactionsEnsure seamless omni-channel service across different platformsRequirements:1-3 years of retail leadership experienceExecution background in customer experience programsStrong compliance and operational disciplineAbility to motivate and train staff effectivelyCommitment to Indigo's values and customer-centered approachLead your team to deliver outstanding customer experiences at Indigo.