Job Summary The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries. Primary Areas of Responsibilities Responds to customers in a pleasant, professional, and timely manner Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements Diagnose errors or technical problems and determine proper corrective actions Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming Assist customers to achieve optimum efficiency and machine reliability Updates job knowledge by participating in educational opportunities; reading professional industry publications Increase the value of the service call by seeking to apply additional service or parts where possible Development of Weinig Holzher Canada’s service business Other duties as assigned Education, Experience, Skill and Requirements Mechanical, electrical/electronics skills with industrial/capital equipment Experience with computers, pneumatic and hydraulics Drive systems, PLC, programming logic Experience in the woodworking industry a plus Class 5 Driver’s License with a clean driver abstract Provide a reliable vehicle for business use appropriate of a service technician Ability to adapt to changing priorities and processes,



work effectively under pressure Proficient with computers (Microsoft Office and Windows, CAD/CAM software) Ability to take direction and offer positive feedback Standard hand tools required Lift and carry weights of 50 pounds or more Ability to work on all components of equipment, above, below or around Ability to work independently and make decisions combined with the ability to work as part of a team and share information Excellent customer service skills Strong time management and organization skills with a keen attention to detail Valid Passport for out of country travel Current immunizations and vaccinations for domestic and international travel Working Conditions Possibility of exposure to flammable substances, Dust particulate, load noise Work “on call” or outside of regular hours if required Long periods of, sitting, standing, crouching, lifting and bending Travel on short notice and for extended periods may be required Health and Safety Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the workplace by being a leader in safety behaviour and communication. Employees are expected to:



Complete safety training as required Complete code of conduct training Have a knowledge of and apply safe working practices and procedures Act in accordance with Health and Safety Legislation and Practices Act in accordance with company safety policies and practices Wear PPE as required This position is Safety Sensitive and requires compliance with Weinig Holzher Canada’s Drug and Alcohol Policy. Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change. Mechanical, electrical/electronics skills with industrial/capital equipment Experience with computers, pneumatic and hydraulics Drive systems, PLC, programming logic Experience in the woodworking industry a plus Class 5 Driver’s License with a clean driver abstract Provide a reliable vehicle for business use appropriate of a service technician Ability to adapt to changing priorities and processes, work effectively under pressure Proficient with computers (Microsoft Office and Windows, CAD/CAM software) Ability to take direction and offer positive feedback Standard hand tools required Lift and carry weights of 50 pounds or more Ability to work on all components of equipment, above, below or around Ability to work independently and make decisions combined with the ability to work as part of a team and share information Excellent customer service skills Strong time management and organization skills with a keen attention to detail

📌 Field Service Technician (Laval)
🏢 Weinig HOLZ HER Canada
📍 Laval