Reports ToFixed Operations Manager, Service Manager and General ManagerJob SummaryThe Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction. Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.Job DutiesForecasts goals and objectives for the department and strives to meet themHires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accountsEstablishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyaltyMonitors and adjusts inventory to minimize obsolescenceEnsures that all parts are properly tagged so that the dealership recovers full credit from the factorySupervises stock order proceduresAnalyzes sales, expenses and inventory monthly to maintain profit goalsDevelops and administers an aggressive wholesale parts program to produce profitEnsures that the same high-quality level of service provided to outside customers is also provided to internal dealership customersWorks with the service manager to ensure a timely turnaround of parts needed for internal jobsAttends managers meetingsHolds weekly department meetings (if applicable)Collaboration with Service Manager to ensure all parts are available for repair jobs.Provides technical assistance to parts department employees (if applicable)Monitors parts department employees' payroll records (if applicable)Coordinates a prompt,



productive and timely flow of paperworkDirects shipping and receiving efforts to ensure timely processingMonitors daily reportsCollaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfactionHandles customer complaints immediately and according to the dealership's guidelinesEnsures that all dealership purchases are properly accounted for before payment is madeAssists in the collection of past-due accountsWorks with service manager to find ways to improve the overall profitability of the dealershipEnsure that all staff is attending all training sessions outlined by head office (if applicable)Keeps abreast of new equipment and tools available and recommends purchasesEnsuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of saleEstablishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activitiesComplies with all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reportsEnsure parts dept is organized and tidyEnsure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique itemsOther duties as assignedExpectationsCollaborate with corporate team and bring forth ideas and suggestionsOther training, as neededConduct yourself in a professional manner at all timesMaintain a safe work environmentMaintains a professional appearanceAdhere to all company polices and proceduresJob RequirementsMinimum of 3 years of experience in automotive parts managementStrong leadership skills with the ability to motivate and inspire a teamExcellent communication, negotiation, and interpersonal skillsProficiency in Microsoft Office/Excel and computer applicationsHigh level of integrity and dependability with a strong sense of urgency and results

📌 Parts Manager – Whiteoak Ford Lincoln (Windsor)
🏢 Rafih Auto Group
📍 Windsor