Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders. ADVANTAGES Market-competitive salary; Comprehensive group insurance program paid 100% by the employer; Group RRSP with employer contribution; Free parking and public transportation nearby; Gym; Social committee, employee discounts. TASKS AND RESPONSIBILITIES Courteously greet customers coming to pick up their merchandise; Respond to calls and emails from customers for the preparation,



pick-up and shipping of equipment; Prioritize picking vouchers for handlers; Manage the shipment of equipment according to carrier deadlines; Obtain quotes from carriers; Complete all the documents associated with the shipment of the material; Work in collaboration with colleagues from other departments to optimize customer service; Keep the customer informed of any problem during the process of preparing or shipping his order; Follow up on outstanding orders; Process customer payments Handle invoicing and credit transactions Prepare end-of-day transaction reports and perform cash register closing Perform all other related tasks. REQUIREMENTS AND SKILLS Have a good learning ability; Demonstrate excellent customer service; Be skilled in computers and basic calculations; Follow internal procedures; Be able to handle several tasks at the same time. Here are the attitudes expected of an employee: Be motivated and organized; Be proactive and thorough; Use good judgment; Be rigorous and professional; Have a good team spirit.

📌 Shipping Desk Agent (Montreal)
🏢 CENTURA
📍 Montreal