Position: Shopify Shop App Agent Annotator

Type: Contract

Compensation: $40–$50/hour

Location: Remote

Commitment: ~5 hours/week

Role Responsibilities

Evaluate full shopper-agent conversations, including tool calls and their outcomes.

Identify the specific turn that received a thumbs-down from the shopper.

Classify the issue with a primary domain tag and a specific secondary tag.

Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.

Work independently and asynchronously to maintain consistency in tagging across conversations.

Qualifications
Must-Have

Rule discipline to apply a fixed taxonomy consistently.

Comfort reading structured traces to understand agent actions.

Restraint under ambiguity to use the unknown label appropriately.

Preferred

Consumer e-commerce fluency in orders, tracking,



and platform responsibilities.

Prior annotation, labelling, or model-evaluation work with a defined rubric.

Experience with the Shop app or other AI shopping assistants.

Familiarity with customer-support operations and escalation paths.

Application Process

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Resources & Support

For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome

For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this chance.

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📌 Marchandiseur/marchandiseuse - commerce de détail (New Brunswick)
🏢 Neptune Retail Solutions
📍 New Brunswick