Become a vital part of Intact as a Bilingual Claims Support Representative in St. John's, NL. Use your French and English language skills to guide customers through their claims experience.

In this position, you will handle incoming claims calls, provide expert guidance on our products and services, and ensure that all communications are effectively documented. With a hybrid work model, you will enjoy flexibility while promoting customer satisfaction and operational excellence.

Key Responsibilities:
• Answer inbound calls regarding claims while providing solutions
• Accurately document calls and actions taken for claims
• Maintain low hold times and support high call volumes
• Conduct empathetic conversations explaining policy challenges




• Adapt to shifting priorities and execute time-sensitive tasks

Requirements:
• Bilingual in French and English is compulsory
• Customer service experience is advantageous
• Resourceful and resilient in problem-solving situations
• Robust communication and listening skills required
• Must be eligible to work in Canada, no prior experience needed

Bring your bilingual expertise to Intact and enhance the customer experience with consideration and professionalism.
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📌 Bilingual Claims Support Representative at Intact (Newfoundland and Labrador)
🏢 Intactfc
📍 Newfoundland and Labrador