Become a key player at Skechers as a Consumer Affairs Representative in Mississauga, ON. Manage customer inquiries in a friendly and professional manner within a high-volume workplace.

This full-time position supports ecommerce and retail activities, assisting moderators through various channels, from email to social media. Effective communication is crucial as you track consumer concerns and collaborate with store teams to guarantee a seamless experience.

Key Responsibilities:
• Handle inquiries from consumers swiftly and amicably
• Ensure quality service while managing high volumes
• Monitor order flows and assist with returns effectively
• Create returns and credits for compliant exchanges
• Cooperate with store managers to address concerns

Requirements:
• Fluent verbal and written English skills
• 1-2 years of experience in customer service needed
• Strong time management and organization skills
• Experience with CRM systems like Freshdesk a plus
• Proficiency with Microsoft Word, Excel, and Outlook

Enhance consumer engagement and satisfaction through expert support at Skechers.
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📌 Full-Time Consumer Affairs Agent at Skechers (Ontario)
🏢 Skechers USA
📍 Ontario