We are looking for a Receptionist to join our team at Pyhätunturi!Job descriptionWe are looking for a Receptionist to join our team at Sunday Morning Resort in Pyhätunturi, Finnish Lapland.Our reception is at the heart of the resort, giving you the opportunity to be involved in many aspects of our daily operations. Whether you are just starting your career in hospitality, already have extensive experience in the industry, or bring valuable customer service skills from another field, we'd love to hear from you. We believe diverse backgrounds strengthen our team.As a Receptionist, you will be responsible for a wide range of guest service tasks. We look after our guests warmly at the front desk, by email, over the phone and through various booking channels.Your responsibilities include, among others:Check-in and check-out procedures for Sunday Morning Resort and Parkside PyhäManaging accommodation and activity reservations, including ensuring bookings, restaurant reservations and activities are correctly arranged, preparing welcome letters, and recommending local experiencesHandling accommodation and activity payments, including advance payments and on-site paymentsSelling additional services and making reservationsManaging OTA reservations, guest communication and upselling (Booking.Com & Expedia Group)Working closely with all resort departments to ensure a seamless guest experienceMaintaining the presentation and sales of our small souvenir shop located at reception, as well as keeping the coffee station tidyCovering the Concierge / Guest Relations role when required (a new position for the upcoming winter season), including lobby bar service and in-room deliveriesAssisting other departments when needed, for example with meeting services or housekeepingOur reception team consists of 2–3 receptionists, a concierge and the Front Office Manager.As we are a relatively compact resort,



reception shifts are generally worked independently outside the busiest peak periods. We therefore value people who work responsibly, stay calm under pressure and take ownership of the tasks at hand. Support is always available, and during your onboarding we will carefully introduce you to all reception and resort operations.You will work closely with our management, sales, restaurant, housekeeping, activities and maintenance teams to ensure a consistently high level of service.You will also work alongside our AI-powered assistant, Butler AI, which supports part of our guest communication. In this role, you will also have the opportunity to help improve and train Butler AI to provide an even better guest experience.We hope you haveRelevant education (for example in hospitality, tourism or hotel management) and/or previous experience in a similar rolePrevious experience with hotel reservation systems is considered an advantage, but is not required. We are happy to train you. Our systems include Mews (accommodation), FareHarbor (activities and transfers), ResDiary (restaurant reservations) and Profitroom (website and booking engine)A warm and genuine customer service attitudeThe ability to work responsibly both independently and as part of a teamThe ability to remain organised while providing attentive service in a fast‐paced environment where several things often happen simultaneouslyFlexibility and strong problem‐solving skillsFluent Finnish and English. Our guests come from all over the world,



so additional language skills are always appreciatedA Hygiene Passport and Alcohol Serving Passport are considered an advantageAbove all, we value curiosity, a positive attitude and the willingness to learn.We offerA varied and responsible role combining hospitality, sales and accommodation servicesA supportive, skilled and close-knit team in a unique working environment surrounded by the fells of PyhäOpportunities to develop your skills within the hospitality and tourism industryAn excellent location close to the slopes and services of PyhätunturiStaff accommodation at an affordable rentComprehensive occupational healthcareAccess to two company ski passes for employees who enjoy skiingThe prospect to work for a Sustainable Travel Finland certified companyThe chance to contribute to the development of a growing company. We continuously improve our operations based on feedback from both our employees and our guests.EmploymentWe are recruiting two full-time Receptionists (37.5 hours/week, 112.5 hours/3 weeks).The positions begin in mid-November.One contract runs approximately until the end of FebruaryThe other runs approximately until mid-MarchSalary is based on the Finnish Hospitality Industry Collective Agreement (MaRa TES) and your final salary will be determined according to your experience and skills.About usSunday Morning Collection offers carefully designed accommodation, dining and experiences in and around Pyhä-Luosto National Park.During the winter season we organise electric snowmobile safaris, Northern Lights experiences, snowshoe excursions, ice fishing trips, farm visits and many other nature-based activities.Sunday Morning Collection includes Sunday Morning Resort, Parkside Pyhä Apartments and Restaurant Aihki. Together, we create authentic, sustainable and high‐quality Lapland experiences for our guests.

📌 Receptionist (Suomi)
🏢 Sunday Morning Resort
📍 Suomi