IT Technician – L1/L2

Company: ExcellIT

Location: Brampton, ON

Work Setting: Onsite at Client Location

Employment Type: Full-Time

About ExcellIT

ExcellIT is seeking a reliable, hands-on IT Technician to join our growing team. The successful candidate will work onsite at one of our client locations in Brampton, providing qualified technical support directly to end users.

This is a client-facing position requiring strong troubleshooting skills, excellent communication, and the ability to work independently while knowing when to escalate more complex issues.

The Role

As an L1/L2 IT Technician, you will provide day-to-day technical support for the client's employees, systems, hardware, and software. You will be responsible for resolving issues efficiently, maintaining accurate documentation, and ensuring users receive a professional and positive IT support experience.

Key Responsibilities

- Provide Level 1 and Level 2 technical support to onsite users
- Diagnose and resolve hardware, software, network, and connectivity issues
- Troubleshoot Windows desktops, laptops, monitors, printers, and peripherals
- Install, configure, maintain, and deploy computers and other IT equipment
- Provide support for Microsoft 365, Outlook, Teams, and other business applications
- Assist with user account creation, password resets, permissions, and access issues
- Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network connectivity
- Perform workstation setups, upgrades, replacements, and device imaging
- Assist with onboarding and offboarding of employees
- Manage and update support tickets with accurate notes and resolutions
- Maintain IT asset and equipment documentation
- Identify recurring issues and recommend improvements
- Escalate complex technical issues to senior IT staff or external vendors when required
- Provide professional, courteous, and timely onsite customer service
- Assist with IT projects, deployments,



and other technical tasks as required

Required Qualifications & Experience
- 1–3 years of experience in IT support, help desk, desktop support, or a similar role
- Demonstrated L1/L2 troubleshooting experience
- Strong knowledge of Windows 10/11
- Working knowledge of Microsoft 365
- Experience troubleshooting computers, printers, peripherals, and common software issues
- Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN
- Familiarity with Active Directory / Entra ID is an asset
- Experience working with an IT ticketing system is an asset
- Strong troubleshooting and problem-solving abilities
- Excellent verbal and written communication skills
- Strong customer service skills and professional demeanor
- Ability to work independently in an onsite client environment
- Ability to prioritize multiple requests and manage competing deadlines

Assets
- CompTIA A , Network , or Microsoft certifications
- Experience with Microsoft Intune
- Experience with Active Directory / Entra ID
- Experience with Microsoft 365 administration
- Previous MSP or managed IT services experience
- Previous experience providing onsite client support

What We’re Looking For

We are looking for someone who is professional, dependable, personable, and technically capable. You should enjoy helping people, be comfortable working directly with clients, and have the confidence to troubleshoot issues independently.

The successful candidate will represent ExcellIT directly at the client site, so professionalism, communication, and customer service are just as important as technical ability.

Work Location

Brampton, Ontario – Onsite at Client Location

This is an onsite position and requires the successful candidate to be comfortable working at the client's location on a daily basis.

How to Apply

Please submit your resume through Indeed. Qualified candidates will be contacted for an interview.

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 IT Technician (Mississauga)
🏢 ExcellCare
📍 Mississauga