Become a key player as a Complex Care Analyst at Ontario Teachers'. This position encompasses direct member interactions while developing essential customer service expertise within a supportive, flexible environment.

In the role of Complex Care Analyst, you will interact with members to answer inquiries about pensions and perks efficiently. Reporting to the Manager of Member Experience & Relations, you will utilize your analytical skills to identify trends that can improve direct support and encourage self-service options for members. Your proactive approach will significantly enhance the member experience.

Key Responsibilities:



• Answer inquiries related to benefits administered by the Board • Process member requests with precision and care • Monitor and meet personal and team performance metrics • Apply current legislative and policy knowledge • Ensure organized activities to meet service standards

Requirements: • Education at the college or university level • Preferred experience of one year in client service • Exceptional interpersonal skills and adaptability • Ability to interpret regulations into procedures • Strong organizational capabilities and time management

Shape member experiences while working at Ontario Teachers' through your dedication to service excellence!

📌 Join Ontario Teachers' as a Complex Care Analyst (Winnipeg)
🏢 Otppb
📍 Winnipeg