Join Lightspeed as a Technical Customer Support Expert and offer best-in-class support to B2B clients utilizing the NuORDER platform. Engage in resolving technical inquiries across multiple channels.This role emphasizes delivering high-quality customer service while becoming a knowledgeable resource on the NuORDER system. You will address client issues, provide troubleshooting, and maintain excellent communication with users. Your expertise will help improve customer experience and streamline processes within a team-oriented setting.Key Responsibilities:Become a NuORDER expert to assist clients effectivelyTroubleshoot and document technical issues for client supportValidate data during integration for app efficiencyManage and respond to customer tickets promptlyCollaborate with team members on project initiativesRequirements:At least 2+ years of experience in customer service or SaaSFamiliarity with B2B product supportStrong understanding of retailing and merchandising principlesBA/BS or equivalent experience necessaryExcellent skills in data handling and client communicationElevate customer satisfaction through your expertise in technology and commitment to service excellence at Lightspeed.