Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair.The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company's website at https://www.Lincolnelectric.Com .Location: Toronto - 179 WicksteedEmployment Status: Salary Full-TimeFunction: Customer ExperiencePay Range: ($38,799.00- $58,199.00)Target Bonus: %Req ID:30035About the RoleWe are looking for a customer‐focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer experience—supporting customers from order placement through issue resolution. You'll take ownership of customer interactions, partner cross‐functionally, and help deliver a consistent, high‐quality experience that drives satisfaction and loyalty.If you're detail‐oriented, solutions‐driven, and thrive in a fast‐paced environment,



this role offers the chance to make a meaningful impact every day.What You'll DoDeliver an Exceptional Customer ExperienceServe as a primary point of contact for customers via phone, email, and case management toolsOwn customer inquiries from first contact through resolution, ensuring timely and accurate outcomesCommunicate proactively and professionally regarding order status, changes, and delivery expectationsManage Orders & Customer RequestsProcess customer orders accurately using Esker and SAP, meeting same‐day entry expectationsReview orders for accuracy, availability, and credit status, resolving issues to avoid shipment delaysSend order confirmations and updates to ensure clarity and confidence for customersSolve Problems & Build RelationshipsInvestigate and resolve issues related to credit holds, returns, and order discrepanciesManage product returns in accordance with company policy, including issuing RMAs and completing follow‐upSupport customers with discontinued products by identifying alternatives or partnering with Sales and Technical teamsWork closely with Sales, Logistics, Finance, and Technical teams to improve first‐contact resolutionContribute ideas that enhance processes, efficiency, and customer satisfactionParticipate actively in team meetings, coaching sessions,



and performance discussionsHow Success Is MeasuredCustomer Satisfaction (CSAT) and/or Net Promoter Score (NPS)Order accuracy and on‐time processingSLA compliance for response and resolution timesReduction in repeat inquiries and order reworkWhat You BringEducation & ExperienceHigh school diploma required; post‐secondary education preferred or equivalent experience3–5+ years of experience in customer service, order management, or a call‐center environment preferredSkills & CapabilitiesFrench language – oral and written requiredStrong customer‐first mindset with excellent communication and problem‐solving skillsAbility to effectively manage multiple priorities in a deadline‐driven environmentHigh attention to detail and accountabilityExperience with CRM and ERP systems such as Salesforce, SAP, and EskerProficiency in Microsoft Teams, Outlook, Excel, and WordComfortable working with phone systems and digital service platformsWhy Join UsBe part of a collaborative, customer‐centric teamMake a measurable impact on customer experience and business outcomesOpportunities to learn, grow, and contribute to continuous improvementLincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

📌 Bilingual Customer Care Representative (Toronto)
🏢 Lincoln Electric
📍 Toronto