Become the Technical Support Team Lead for FME Flow at Safe Software. Ensure consistent, high-quality customer support by leading a motivated and skilled technical team.In this energetic role, you will focus on coaching your team to achieve support goals while actively engaging with customers and internal departments. Your leadership will facilitate product knowledge sharing and improve customer service quality across the FME community.Key Responsibilities:Lead and mentor the technical support specialistsDevelop objectives and provide continuous feedbackHandle escalated customer issues effectivelyCreate and enhance knowledge base resourcesCollaborate across teams to boost customer experienceRequirements:Bachelor's degree or relevant experience3–5 years in technical support2+ years in a leadership capacityKnowledge of support platforms like Jira and ZendeskStrong problem-solving and interpersonal skillsChampion customer support excellence with Safe Software while fostering team growth.

📌 Fme Flow Support Team Leader Position (Ottawa)
🏢 Safe Software
📍 Ottawa