Become Relay's Customer Operations Manager and transform SMB customer experiences. Lead initiatives to improve efficiency while fostering a customer-centric culture.In this pivotal role at Relay, you will spearhead the Customer Operations team and work closely with cross-functional players to elevate our customer support services. Your responsibilities will include driving Learning & Development initiatives and enhancing workflows through automation.



Your analytical approach will significantly impact our service efficiency and quality.Key Responsibilities:- Manage the operations team focusing on self-service and workforce management- Design improvements for CX processes to enhance effectiveness- Execute impactful projects affecting the CX strategy- Monitor performance metrics for daily enhancements- Collaborate with business outsourcing partners for capacity planningRequirements:- 3-5 years in experience operations related to customer service- Expertise in quality assurance and workforce management- Strong skills in customer service software administration- Analytical skills for effective data-driven decisions- Proficiency with data analysis tools like Excel and BI toolsLead the change at Relay, empowering small businesses with superior customer support and cutting-edge technology.#J-18808-Ljbffr

📌 Customer Operations Manager - C$125,120 - C$173,696 A Year (Winnipeg)
🏢 Novartis
📍 Winnipeg