Position: Quality Engineer (QE) with Contact Center platforms

Location: Toronto, ON (Hybrid)

Employment Type: Full time

Experience: 8 + Years

Position Overview:

We are seeking an experienced Quality Engineer (QE) Lead with expertise in Contact Center platforms, automation testing, and quality assurance across IVR, routing, agent desktop, and customer interaction channels.

Key Responsibilities:

- Lead QE activities for Contact Center applications, maintenance releases, enhancements, and production support.
- Design and execute automated testing for IVR, Routing, UI, API, and Agent Desktop solutions.
- Validate end-to-end customer and agent journeys across multilingual Contact Center environments.
- Collaborate with Agile teams to ensure high-quality releases and continuous improvement.

Required Skills:

- Strong experience in Quality Engineering for Contact Center platforms.
- Hands-on experience with IVR/Routing Automation using Cyara, Hammer, or similar tools.
- Expertise in UI and API Automation Testing using Selenium,



Karate, Postman, or equivalent frameworks.
- Experience in Agent Desktop Automation testing.
- Strong proficiency in Core Java.
- Experience with Git/Bitbucket, JIRA, Confluence, IntelliJ IDEA, and Eclipse.
- Proven experience working in a Scaled Agile environment.
- Ability to provide technical leadership and support for ongoing releases and enhancements.

Preferred Qualifications:

- Strong knowledge of AWS Amazon Connect.
- Experience testing multilingual Contact Center applications (English and French).
- Exposure to IVR prompts, NLU validation, routing flows, and end-to-end Contact Center testing.

Mandatory Requirement:

- French language proficiency is required. Candidate must be able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and Contact Center solutions

📌 QE With Contact Center platforms + Amazon Connect Center (Toronto)
🏢 Ku0026amp;K Global Talent Solutions
📍 Toronto